Refund Policy 
 

Lily and Vine Creations

At Lily and Vine Creations, each item—especially our handmade rosaries and unity candles—is crafted with care, love, and attention to detail. Because these products are customized and made to order, all sales are final.

1. Final Sale

All rosaries, unity candles, and other personalized items are final sale. This includes:

• Custom rosaries (names, prayer intentions, bead choices, etc.)

• Personalized unity candles (names, dates, designs)

• Any other handcrafted, customized keepsakes

We cannot accept returns, exchanges, or refunds for changes of mind or errors in details provided by the customer.

2. Order Accuracy

Customers are responsible for ensuring all personalization details are correct before ordering. This includes:

• Names, initials, and dates

• Bead or candle color choices

• Specific design requests

By placing an order, you confirm all submitted details are accurate.

3. Exceptions – Damaged or Incorrect Items

If an item arrives damaged during shipping or there is a mistake made by Lily and Vine Creations, we will work with you to resolve the issue. To request a replacement:

• Contact us within 7 days of delivery

• Provide photo documentation of the damaged or incorrect item

Once approved, we will send a replacement or provide an appropriate resolution.

4. Cancellations

Orders may only be canceled before production begins. Once a rosary or unity candle has been created, cancellation requests may not be accommodated. Contact us immediately if you need to inquire about a cancellation.

5. Customer Support

If you have questions, concerns, or need guidance before ordering, reach out to us at:
lilyandvinecreations@gmail.com

We’re happy to assist and ensure your rosary, unity candle, or custom keepsake is exactly what you envision.